Privacy Policy

We are committed to protecting your privacy and maintaining confidentiality about our customers' personal data.

Collection of Information

When you visit our website or use our services, we may collect information from you through the following means:

When you register an account with us
When you place a bet or make a wager
Through cookies and other tracking technologies

The types of information we collect include your name, address, email address, phone number, payment method details, and any other personal data that you provide to us.

Use of Information

We use the information we collect from you for various purposes, including:

To verify your identity and prevent fraudulent activity
To manage our betting services and transactions
To communicate with you about promotions, offers, and updates
To maintain a secure environment in accordance with UK Gambling Commission regulations

Disclosure of Information

We may disclose your personal data to third parties for the following reasons:

Complying with any regulatory requirement or law that applies to us
For marketing purposes (with your explicit consent)
In case we have a legitimate interest to share information for business development and improvement purposes, such as in-house fraud detection

Security Measures

We employ robust security measures to protect our customers' data from unauthorized access. These include:

Encryption of sensitive information (like financial transactions) when transmitted through the internet
Secure server protection against cyber-attacks and other vulnerabilities
Compliance with Payment Card Industry Data Security Standards (PCI-DSS)

Customer Rights

In line with UK GDPR regulations, you have rights to control your personal data. If you want to:

Review or correct any of our records containing information about you
Erase some types of data we hold (e.g., account details)
Request a copy of all the data that we keep on file for you
Opt-out from receiving direct marketing and promotional communications

You can contact us to request these actions.

Withdrawal of Consent

At any time, if you wish to withdraw your consent or object to our processing activities, please let us know. This may limit the services we are able to provide you with.

Policy Updates

We reserve the right to review and update this Privacy Policy periodically to reflect changes in law or business practices that impact how personal data is collected, used, stored, protected, shared, and disposed of. Your continued use after any updates means that you agree to our revised policy terms.

Please note: This privacy notice only relates to individuals accessing the Grosvenor Casino Merchant City Glasgow website directly through their browser or interacting with other services provided by The Rank Group in line with the General Data Protection Regulation (GDPR).

Data Subject Access Request

If you want a copy of your personal data, please send us an email stating which type(s) you wish to receive.