Responsible gambling

At Grosvenor Casino Merchant City, we prioritize responsible gaming practices to ensure a safe and enjoyable experience for all our customers.

Understanding Our Responsible Gambling Policy

We understand that problem gambling can affect anyone, regardless of age or background. That's why we've implemented various measures to help prevent harm associated with excessive gaming.

Safer Gaming Tools

Our online platform offers the following safer gaming tools:

• Deposit limits: Set a limit on how much you want to spend over a specific period.
• Loss limits: Prevent losses from exceeding a set amount within a specified timeframe.
• Reality checks: Regularly receive reminders of your gaming activity and balance throughout the day.
• Time-outs: Take breaks from gambling by setting temporary self-exclusion periods ranging from 24 hours to several weeks or more.

Self-Exclusion

If you feel that your gaming habits are becoming a concern, you can opt for long-term self-exclusion. This will block access to our services for 6 months or longer.

Venue-Based Self-Exclusion

For customers visiting us in Glasgow, staff assistance is available for venue-based self-exclusion. This prevents entry to the casino floor during your chosen period.

Supporting Safer Gambling

We acknowledge that problem gambling can have serious consequences and provide support through various organizations:

• GamCare: A UK charity offering confidential advice and counseling.
• GambleAware: An organization promoting responsible gaming practices.
• GAMSTOP: The national self-exclusion network.

Please seek help immediately. Our staff are trained to handle these situations and provide guidance on responsible gambling practices.

Your Well-being Matters

We're committed to maintaining a safe environment for all our customers. If you need assistance or support at any point during your visit, please don't hesitate to approach our friendly staff. We're here to help you enjoy gaming responsibly.